An insured is also eligible for Emergency Medical/Evacuation coverage if the insured contracts the coronavirus while traveling.

Plan coverage purchased on January 21, 2020 or later
An insured is eligible for Emergency Medical/Evacuation coverage if they contracted the virus on their trip. They are not eligible for Trip Cancellation/Trip Interruption coverage if the effective date of their plan is January 21, 2020 or later.

It is important to note that fear of travel, travel advisories and destination being inaccessible due to this illness are not covered risks under the Travelex Insurance plans.

Plans where the Cancel for Any Reason upgrade has been purchased allows the insured to decide for themselves whether to travel or cancel their trip according to the terms of the plan.

Please refer to your appropriate policy document for complete details regarding plan coverage.

Note: We are experiencing higher call volume and longer wait times due to questions regarding the coronavirus. During this time, you may use our online self-serve options to save time:

  • Purchase: Online at
  • Plan Changes: Request a policy change online under ‘Plan Holders’ tab or email us at
  • Plan Questions: Email us at

Should you need to file a claim on your policy, you may contact Claims at:

  • Claims: 1.855.205.6054 or email at

We appreciate your business and are working through your requests and inquiries as quickly as possible.